Last Updated: June 2026
At eishei.shop , we are committed to providing quality products and a satisfactory shopping experience. Please read our Refund & Return Policy carefully before placing an order.
Returns & Replacements
We accept returns or replacements only in the following cases:
- The product received is damaged.
- The product received is defective.
- The wrong product was delivered.
- The product is missing parts or accessories mentioned in the product description.
To request a return or replacement, please contact us within 48 hours of receiving your order and provide clear photos or videos of the issue.
Conditions for Return
To qualify for a return or replacement:
- The product must be unused and in its original condition.
- All original packaging, accessories, manuals, and tags must be included.
- The return request must be submitted within 48 hours of delivery.
Non-Returnable Items
We do not accept returns or refunds for:
- Change of mind after purchase.
- Incorrect product selection by the customer.
- Products damaged due to misuse, negligence, or improper handling.
- Used products.
- Products returned without original packaging.
Refund Policy
If a return is approved and a replacement is not available, a refund may be issued.
Refunds will be processed through:
- bKash
- Nagad
- Rocket
- Bank Transfer
Refund processing may take 3–7 business days after approval.
Cash on Delivery (COD)
For Cash on Delivery orders, customers are requested to inspect the package upon delivery. Any issue should be reported to us within 48 hours of receiving the product.
Shipping Charges
Shipping charges are non-refundable unless the return is due to:
- Wrong product delivered
- Damaged product received
- Defective product received
Contact Information
If you have any questions regarding returns, replacements, or refunds, please contact us:
🌐 Website: eishei.shop
📧 Email: support@eishei.shop
We reserve the right to update or modify this policy at any time without prior notice.